Polityka zwrotu kosztów

Returns & Exchanges

We want you to be completely satisfied with your Natura Atelier products. If for any reason you need to return an item, please follow the steps below:

Return Period - 14 Days

You may return your order within 14 days of receiving it, without giving any reason (the EU right of withdrawal). To meet the deadline, it is enough to notify us or send the item back within 14 days of delivery.

Items must be returned in new, unused condition. The direct cost of returning the item is borne by the customer - please arrange and pay for the return shipment yourself; we do not provide prepaid return labels.

How to Return Your Order

Please ship the product(s) back to us in the original, unused condition and original packaging (where applicable) to the following address:

Natura Atelier
ul. Bukowa 54
76-200 Slupsk,
Poland

Please include a note inside the package with the following details:

Your Name

Your Order Number

The Reason for Return (e.g., Refund or Exchange request)

Refund Processing

As soon as we receive and inspect your return, we will process your refund or exchange for the order.

Refunds are typically processed back to your original payment method within 3-5 working days of receiving the returned goods - and in any event no later than 14 days from the day we receive your withdrawal notice, in accordance with EU consumer law.

Should you experience any unusual delay, please contact our team at nanaturaatelier@gmail.com for an update.

Important Exceptions

Bespoke or Custom Orders: Items that have been personalized, custom-made, or produced as a special order are non-returnable and non-refundable.

Order Accuracy: We are not responsible for any errors made when placing the order (e.g., incorrect sizing or spelling on personalized items). Please ensure you double-check your order details carefully before confirming your purchase.